Help

Frequently Asked Questions

Why can't I sign in with Google?

A Google account signing in for the first time needs to be approved by an admin before it can actually sign in. After signing up with Google, you'll see a message saying your account is pending approval — wait for an admin to activate it, then click "Sign in with Google" again exactly as you did when signing up. If it's taking a while, reach out via the contact section on the Help page.

Why does the score announcement feature only read in one language?

Score announcements use your browser/operating system's built-in text-to-speech voices, not a voice built into Billiard Scoreboard. If your device doesn't have a voice installed for your preferred language (e.g. no Vietnamese voice), the app falls back to your device's default voice — usually only able to read one language — so you'll hear the score read in a different language than the one selected in the app. Make sure your system has a voice installed for the language you want, following the steps below, then reload the page.

Windows

  1. Open Settings (press the Windows key, type "Settings", press Enter).
  2. Go to Time & Language → Speech.
  3. Under "Manage voices", click "Add voices".
  4. Find and select the language you want (e.g. "Vietnamese (Vietnam)"), click "Add" to download it.
  5. Wait for Windows to finish downloading the voice, then reload the Billiard Scoreboard page.

macOS

  1. Open System Settings from the Apple menu.
  2. Go to Accessibility → Spoken Content.
  3. Click the "System Voice" dropdown, choose "Manage Voices...".
  4. Find the language you want in the list and check it to download.
  5. Wait for macOS to finish downloading the voice, then reload the Billiard Scoreboard page.